Frequently Asked Questions

Orders in the United States

Orders will usually arrive within 4 or less business days. 

International Orders

Shipping times internationally vary depending on country and service selected at checkout.

Orders in the United States

Orders over $50 ship free within the USA!

International Orders

International orders pay actual shipping including any duties, taxes, and customs clearance fees.

Rest easy knowing we'll make sure you get your order

A missing package can feel stressful, but no need to worry, our in-house team is here to make sure you get your order.

USPS advises that occasionally deliveries may mistakenly be marked delivered but not show up for another 24 hours.

If your order didn't arrive please reach out via our contact page and our Seattle based team will assist with finding your order and if needed get a replacement package sent out asap.

Exchanges in the USA are Free within 30 days of order delivery

Please use our contact form and include your order number or other relevant info and we'll get your return or exchange processed promptly.

Returns in the USA are Free within 30 days of order delivery

We know sometimes returns can be a headache, so we make them free within 30 days of delivery so you can try something new without risk.

Cloudline is based in Seattle, where we design and trail test socks in the wide range of conditions offered by the PNW. With coastal trails, temperate rainforest, glacial peaks, and desert plains close enough for day hikes we can't think of a better place to call home.

Every Cloudline sock is knit in Fort Payne, Alabama the original "Sock Capital of the World." While many socks are now made elsewhere, the best socks in the World are still made in Fort Payne.