GENERAL INFO
Where are Cloudline socks made?
Cloudline is based in Seattle, where we design and trail test socks in the wide range of conditions offered by the PNW. With coastal trails, temperate rainforest, glacial peaks, and desert plains close enough for day hikes we can't think of a better place to call home.
Every Cloudline sock is knit in Fort Payne, Alabama the original "Sock Capital of the World." While many socks are now made elsewhere, the best socks in the World are still made in Fort Payne.
How should Cloudline socks be washed?
Machine Wash at Home
Turn socks inside out to prevent pilling, wash in cold to warm, and tumble dry low.
Hand Wash in the Backcountry
Cloudline socks are designed for for multi-day trips and thru-hikes, and can be hand washed and air dried, thanks to quick drying merino wool.
For more info read our detailed guide to washing Cloudline socks at home and on the trail.
How does the Cloudline Lifetime Guarantee work?
Every Cloudline sock is backed by our Lifetime Guarantee.
We know outdoor gear is held to a higher standard and you need a sock that can handle life in the backcountry. So we select the best materials and knit our socks with quality American workmanship to create the perfect blend of comfort, performance, and durability.
If you ever have a problem with your socks use our quick warranty form and our in-house team will get your socks replaced so you can get back on the trail.
ORDERS AND SHIPPING
How soon will my order arrive?
Handling Time
We ship Monday - Friday and do our best to ship all orders within 1 business day or less. During peak times (for example the holiday season) orders can take up to 2 business days to ship.
Orders in the United States
Orders will usually arrive within 4 or less business days depending on service selected at checkout.
International Orders
Shipping times internationally vary depending on country and service selected at checkout.
How much is shipping?
Orders in the United States
Orders over $50 ship free within the USA!
International Orders
International orders pay actual shipping including any duties, taxes, and customs clearance fees.
How is your shipping carbon neutral?
We donate a portion of every sale to fund climate projects through EcoCart. Projects include replanting and preserving forests, green energy projects, composting, and more. Projects are located in not only the United States, but around the World, so no matter where you are ordering from the offset from your order can go to fund a project that protects the environment near you.
What do I do with the compostable shipping packaging my order came in?
We use compostable mailers and shipping labels so it's as easy as opening your new socks and tossing the packaging in your home or city compost bin.
- Home Compostable AS5810 and ABAM 20013
* Orders shipped with USPS Priority Mail sometimes require USPS provide boxes and mailers.
My order didn't arrive, what do I do?
Rest easy knowing we'll make sure you get your order
A missing package can feel stressful, but no need to worry, our in-house team is here to make sure you get your order.
USPS advises that occasionally deliveries may mistakenly be marked delivered but not show up for another 24 hours.
If your order didn't arrive please reach out via our contact page and our Seattle based team will assist with finding your order and if needed get a replacement package sent out asap.
How can I exchange all or part of my order?
Exchanges in the USA are Free within 30 days of order delivery
We understand getting the right fit and style in your socks is important, so we make exchanges easy. Please use our contact form and include your order number or other relevant info and our in-house team can answer any questions and get exchange handles promptly.
How can I make a return?
Returns in the USA are Free within 30 days of order delivery
We know sometimes returns can be a headache, so we make them free within 30 days of delivery so you can try something new without risk.
Please use our contact form and include your order number or other relevant info and our in-house team will take care of your return asap.
TIPS FROM THE CLOUDLINE OUTDOOR BLOG
View all-
How to Get Started Backpacking: Tips for Your First Trip
Day hikes are great — no doubt about it. But do you ever wish you could spend more time in the backcountry, sleeping outside and traveling deeper into the wilderness?...
How to Get Started Backpacking: Tips for Your First Trip
Day hikes are great — no doubt about it. But do you ever wish you could spend more time in the backcountry, sleeping outside and traveling deeper into the wilderness?...
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Celebrate Pride Month With These 8 Pride Hikes Around the Country
The outdoors should be for everyone, but that doesn’t mean the trail always feels welcoming. At Cloudline, we recognize organizations, companies, and grassroots groups — like Venture Out, LGBT Outdoors,...
Celebrate Pride Month With These 8 Pride Hikes Around the Country
The outdoors should be for everyone, but that doesn’t mean the trail always feels welcoming. At Cloudline, we recognize organizations, companies, and grassroots groups — like Venture Out, LGBT Outdoors,...
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Celebrate Pride Month Outside: 7 Organizations Making the Outdoors More Inclusive
As part of the outdoor community, we recognize the historical lack of diversity in the adventure and outdoor recreation industry. The truth is, as welcoming as the outdoors can feel...
Celebrate Pride Month Outside: 7 Organizations Making the Outdoors More Inclusive
As part of the outdoor community, we recognize the historical lack of diversity in the adventure and outdoor recreation industry. The truth is, as welcoming as the outdoors can feel...
