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Frequently Asked Questions - FAQ

We have gathered answers to some frequently asked questions about CloudLine Apparel, our online store and our merino wool hiking socks. If you don't see the answer here, send us a message.

1. Where are your hiking socks made? 

Our merino wool hiking socks are proudly manufactured in the USA with imported premium merino wool.

2. What are your hiking socks made out of?

Our socks are made with our special blend of merino wool, nylon, and spandex.

3. I received my socks, where is the t-shirt I ordered?

T-Shirts are printed and shipped on demand. Because of this, t-shirts will arrive separately from any socks purchased in the same order and may also take a bit longer to arrive: usually within 5-14 days.

4. How much does shipping cost?

On orders less than $60, shipping is a flat $5 anywhere in the US. On orders of $60 or more, shipping is free anywhere in the US!

5. How long will it take for my order to arrive?

Socks will usually arrive within 4 business days. T-shirts are printed on demand so they will take 5-14 days to arrive.

6. Do you ship to Canada?

Yes, we currently ship to Canada. Shipping times to Canada take up to 3 weeks.

7. Do you ship your hiking socks to Europe or Timbuktu?

Not at the moment, but maybe in the future.

8. Can I be a brand ambassador?

We love to see anyone who is excited about our hiking socks share them with their friends. Seriously, it's one of our favorite things. If you are interested in a more formal relationship, please email us here and tell us why you would make an awesome Brand Ambassador and what you have in mind.

9. Can I buy your products at wholesale for sale in my store?

Yes! For wholesale inquiries please email us here and tell us a little about your business.

10. What happens if I am not happy with my purchase?

Oh no! That makes us very sad, but we understand that sometimes these things happen. If you are not happy with any aspect of your purchase, please email us here and tell us what happened. We will make it right.

11. Where can I share my adventures with you?

You can send them to us or tag us via one of the many social networks we are on: Instagram, Twitter, Facebook, Pinterest, Tumblr. We get especially stoked when fans share pictures wearing CloudLine hiking socks out on the trail!

12. Where is CloudLine based?

We are based out of Seattle, WA. Where we design and trail test our hiking socks on the epic trails of the Pacific Northwest!